CHRIST IN WINTER: Personal Reminiscences of An Old Boss—SECRETARIES [R, 4-30-26]
Susan looked up as I came into the office. She was smiling, as much as she ever did. “Okay,” she said. “You can fire me now.”
“Good,” I said, “You’re fired.” She picked up her coat off the filing cabinet, where she had thrown it, haphazardly, the way she did everything, and walked out. I never saw her again.
I had tried to fire her about six weeks earlier. She was just atrociously poor as a secretary. I should never have hired her, but when the former secretary quit without notice, I needed someone in a hurry, and there were only two applicants. One was a fantastic young woman. She would have been a perfect church secretary. But she told me upfront that she could be in the job for only six months. She was getting married in six months and would be moving to the city of her husband’s new job.
So, I took Susan. I didn’t want to go through the hiring process again in six months. I mean, how bad could Susan be? Well, the worst! To make it worse than worst, she thought she was the best! She often told me, “I’m nineteen years old. I don’t need you telling me how to spell stuff.” It was true; “stuff” was the one word she could spell. Then she would misspell every other word.
Why did I put up with her? Well, I just wasn’t very good at dealing with “employees.” I didn’t want to hurt anyone’s feelings. And I didn’t want people to be mad at me. It was just easier to work around the mistakes of a secretary or the negligence of a janitor…
…until the congregation begins to complain that the board minutes are incomprehensible again, or that there is no toilet paper in the women’s rest room.
Everybody who ever came to the office complained about Susan. That’s why I tried to fire her the first time. Bit she said, “No, that’s not convenient for me right now. I’ll let you know when it’s okay to fire me.”
Now, any other boss, any other minister, even, would not have put up with that. But I figured it was easier to go along.
I’ve had 14 different secretaries over the years. Most were adequately competent. Two were atrociously bad. Five were great. To my credit, the five great ones were all my hires. I’m not sure, though, that Anne and Jeanne and Mary and Rose and Frances, all together, can compensate for hiring Susan.
And even one of those good ones was on the job because I was a namby-pamby boss.
After the Susan fiasco, I thought I would go back to my Hoopeston, IL plan. There, I hired two women to share one job. Rose took mornings and Frances took afternoons. Each did whatever came up. They filled in for each other. They barely knew each other when I hired them, but they became best friends with each other, and with Helen and our daughters, too.
So I decided I would do the morning-afternoon split when I started the post-Susan hiring process. If one of them turned out to be a Susan, at least I would have a Rose or Frances the rest of the day.
There were quite a few applicants this time. Jeanne was inexperienced but was clearly a quick learner, and she had the right personality for a church office. I told her that she could have either morning or afternoon. “That won’t work for me,” she said. “I need to work fulltime. I’ll just take both morning and afternoon.”
Having learned nothing from the Susan fiasco, I shrugged my shoulders and said, “Okay.”
After me, Jeanne stayed on the job through six more preachers. They all thanked me for hiring her. “It’s one of my better skills,” I said.
If you need to hire a secretary, I’m available as a consultant.
John Robert McFarland
I meant to post this
column on April 22, National Secretary Day, but now it’s called National
Professional Administrators’ Day, so I missed it. I apologize to all the Professional Administrators, except Susan.


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